Shipping Info

Christmas orders

Please order before noon on 17th Dec to receive in time for Christmas with free standard shipping. If you miss that then you must order before noon on 19th and select 1st class post in shipping.

*Please note these are guidelines from Royal Mail so if its absolutely imperative you get your stuff in time you may want to order earlier. Those postmen do get overwhelmed! 

For delivery in the UK we offer free standard delivery on all orders over £20. Delivery on orders under £20 is £1.79.  Standard delivery will usually be Royal Mail second class. If your item is in stock, this service should take between 3-5 working days.

There is a first class service at an extra cost of £3.30. Please note although we aim to fulfill items on the day an order comes in sometimes it will go out the day after you've placed an order.

**If your shipment requires special attention or you really need an item sooner, we are more than happy to try our best to accommodate your special requests. Please complete the special instructions/notes section during checkout or send us an email.

PLEASE PROVIDE A PHONE NUMBER FOR ALL NON-UK DELIVERIES. IT'S GREAT IF THE COURIER CAN CONTACT YOU!


EUROPE

We use Royal Mail International Standard delivery for all orders that are under 2 kilos. this should take between 3 & 5 days. Any larger or bulkier orders will go via courier. These items will be tracked. If you are making a large order please be sure to enter your email and telephone number so that we can pass it on to the courier. It's very useful for them to be able to communicate with you!! We will never pass your details on to anyone else.

Please get in touch if you can't see postage for your country when you are at the checkout.

CANADA & USA

We use Royal Mail International Standard for delivery to Canada & USA. 

this service takes between 5 & 7 days. 

REST OF WORLD
Please contact us to arrange delivery and the right postage costs.

Please note that for overseas orders we are only able to deliver to your billing address.


We ship products all over the UK and across Europe and rest of world. If you don't see a shipping option suitable for you, just contact us and we'll let you know how much it will be and answer any other questions you might have.
All the prices on our website are in pounds sterling.

Import duties and taxes

If your order is being delivered outside of the EU you may have to pay local import duty. It is not the responsibility of Elephant Box to pay this.

Packaging
Where possible we use recycled / re-used packaging as part of our efforts to reduce the environmental impact of our business. We will not use plastic in our packaging.