Elephant Box | FAQs

All UK orders ship with Royal Mail or DPD.

Orders placed before 1pm will go out the same day. Orders placed after 1pm will be shipped the next day.

UK orders under £60 are charged £4.30 postage and will ship with a Tracked 48 service. Orders over £60 will ship with a Tracked 48 service for free.

For express shipping in the UK choose Express 24. It costs £6.50 and your order will ship with a Tracked 24 service. *This service usually takes 1 day but is not guaranteed.

We also offer a Small &  Light option for things like spare seals and lids. This costs £1.95 and is a Royal Mail untracked service. 

We dispatch Monday to Friday in normal business hours. Orders placed before 1pm will ship the same day. If you order on a Friday after 1pm it will be dispatched on Monday. 😊

We have temporarily suspended shipping to the EU due to Brexit.We offer a standard tracked service to non-EU countries, if you don't see your currency at checkout get in touch, we may be able to add your country to our list of destinations. Go to our shipping page for more info and prices.

Yes. We currently ship to many non EU countries. North America, Australia and many more! If you don't see your currency at the checkout just get in touch. We may be able to add your country to our list of destinations. We have had to temporarily suspend shipping to EU countries due to Brexit.

Yes. When your order gets sent out to you, it's completely plastic free and it's the same when the products get sent to us from our manufacturers. We ensure that our suppliers pack our products in cardboard or paper only.

Orders placed before 1pm will go out the same day. Orders placed after 1pm will be shipped the next day.

We offer 48 hours tracked service for Free and Standard Delivery or you can choose the Express Shipping option for 24 hour delivery. You can find out all our shipping rates and estimated delivery times on our shipping page.

Get in touch here. In your email include your order number and the amends/cancellation you want to make. Please note, we cannot guarantee you will be able to change it if the order has already been processed.

Yes, all orders are dispatched with a tracked service from Royal Mail or DPD. (Apart from our small and light service for spares). You can find the tracking number in your shipping update email. If not, please get in touch and we’ll be happy to help. Please wait a few hours from your order confirmation for the tracking service to be updated.

If your order is taking longer than the standard window given on our shipping page please get in touch with us.

Please contact us here with your order number and details of the problem and we will quickly put things right. 

Klarna gives you options on your purchase: you ca choose to make 3 interest-free payments, pay in full, in 30 days, or over time.

Simply add items to your cart and head to checkout. At checkout scroll down to choose Klarna as your payment method. If it’s your first time using Klarna, you’ll need to register and provide payment details. If you’ve used Klarna before, just log into your Klarna account. Then complete your order—it’s that easy!

Flexible payments allow customers to select the method and timing of their payments for purchases. They include options like "Buy Now, Pay Later" (BNPL), enabling you to buy items immediately and pay in interest-free instalments, to pay off the balance in 30 days, or to spread costs over an extended period. Services such as Klarna facilitate these flexible payments, allowing the option to either make manageable smaller payments or to pay the full amount upfront, depending on your convenience and budget.

Items purchased with Klarna follow our return policy. Elephant Box will notify Klarna of your return and Klarna will process the appropriate refunds to you.

For common questions on payments, check out the Klarna Payments FAQs. If you would like to know more about Klarna in general, visit the Klarna website klarna.com for a comprehensive list of FAQs, terms, purchase payment agreement as well as Klarna's Privacy Policy.

We provide a 100% money back guarantee if you return the product to us within 90 days. Please see returns for more info. We can’t offer exchanges at present, simply return the unwanted item and then place an order for the new item. 

Some of our products are covered by a 15 year warranty (fully stainless steel products). Non stainless steel products are covered by a one year warranty. We make products that are built to last and help you reduce the amount of rubbish you create. Please click here for more info about our warranty and a list of products that are covered.  

Our leakproof products can be found in the leakproof collection. We have lots of leakproof food containers & lunchboxes, all our water bottles are leakproof too and we sell replacement seals and caps if you lose parts!

Our classic range of lunchboxes and snack containers are made in a family run factory in India that we have a strong relationship with. We have personally visited the factory and are satisfied that working conditions are fair and ethical.

All our other lunchboxes, food containers, cups and bottles & the washing up bowls are produced responsibly and in accordance with European standards in China.

All Elephant Box lunchboxes & water bottles are made from food grade stainless steel, our single-wall water bottle sports cap & coffee cap is made from BPA free plastic. All silicone lids & seals are EU certified food grade. Our products are regularly tested by an independent lab to ensure compliance with European standards. There is no lead present in any of our products.

We get asked this question a lot, and the honest answer is that it depends! If you are purchasing anything with a clip closure your little one might need a little practise to get the hang of it. But in our experience they get there in the end. All our snack containers and screw top canisters will be very easy for them to use. The Seal & Go range is also perfect for little ones to use.

Almost all of our steel products are made from 304 grade steel. Other products are made of 204 grade steel: the 3-in-1 Snackbox, the 2-in-1 Lunchbox, the Square Salad Box and the Mini Snack Pods. 204 grade steel is a bit more flexible than 304 grade which makes it easier to mould smaller items. Both are food-grade, toxin-free & safe for you & your family. The steel and silicone used for our products is tested in independent accredited labs and adheres to strict European standards.

Stainless steel is a metal alloy, made up of steel mixed with elements such as chromium, nickel, molybdenum, silicon, aluminium, and carbon. Iron mixed with carbon to produce steel is the main component of stainless steel. Chromium increases the metal's hardness and nickel gives it strength. Together they also make stainless steel highly resistant to stain or rust.

We get so many questions about this and we haven't done a video yet(!)  so thought we'd let you know here for now!

All of the Seal & Go range will fit inside. Not all at the same time! The square salad box or three mini snack pods.

Use our store locator to find a shop near you that stocks our stuff. 

Our Clip & Seal range and our Prep & Store Range are made with microwave safe stainless steel.

We’ve all been told you can’t put stainless steel in the microwave but it isn’t actually true in every case. Our range of microwave safe products can be found here.

The Prep & Store, Clip Seal & Lunch Bowls are suitable for use in the microwave. The combination of this specific steel and the smooth, rounded design of the boxes prevents sparking, making them safe for microwave use. They meet stringent safety standards and have undergone rigorous testing.

• There are a few key points to consider for safe and effective microwaving:
• Compatibility: Do not use in older 915 MHz microwaves.
• Initial Use: Wash all parts with warm, soapy water before first use.
• Condition: Avoid using boxes with major dents or deep scratches.
• Avoiding Sparking: Do not place cutlery, foil, or multiple boxes in the microwave simultaneously. Heat one box at a time.
• Heating Time: Expect slightly longer heating times compared to plastic or glass.
• Contact with Metal: Ensure the box does not touch metal surfaces inside the microwave, such as metal plates, racks, or the microwave walls.
• Microwave Power: Use in microwaves up to 1000W.
• Handling: The box will be hot after microwaving; use oven gloves or a tea towel to protect your hands.
• Do not microwave the lid. Remove it before placing the box in the microwave.
  
  

All our lunchboxes bottles, cups & silicone seals can go straight in the dishwasher.  The sports cap and coffee cap are dishwasher safe. Our stainless steel caps are only suitable for hand washing

For thorough cleaning, you can use warm, soapy water and a soft bristled brush. We also recommend an old-fashioned cleaner: mixing water and bicarbonate of soda or vinegar. If your bottle or cap is retaining flavours or smells soak overnight in diluted vinegar. (Note: the stainless steel cap should not be immersed) Read more about stainless steel care here

All Elephant Box products are made from 304 or 204 food-grade stainless steel which is safe durable and highly rust resistant. If your item appears to have rusted, it's most likely to be marks left behind from the electropolishing process, which smooths the surface of the metal and makes it shiny. Sometimes electrolytes left on the surface turn a rust colour, but it's harmless. To remove residue, soak your Elephant Box overnight with hot water and baking soda or white vinegar. Follow the soak by scrubbing it with a soft cloth or soft bristled brush. Please give this suggestion a shot, if it doesn’t resolve it please get in touch with us

Our lunchboxes and containers are fine for freezing. Just make sure you leave a gap at the top as liquids expand when frozen. Remember the Elephant Box is not 100% leakproof so be sure to store it upright in the freezer. Use a marker pen to keep track of what’s inside. We don’t recommend freezing our water bottles. To ensure your water is chilled when you take it out use pre chilled water from the fridge or pop a couple of ice cubes in it to keep your drinks cool during the day. 

Please note: Putting the insulated bottle in the freezer will damage it and invalidate any warranty available on the product.

We would be delighted to hear from you. We supply any small independent shops as well as larger outlets. Please contact us here with trade enquiry as your subject line. 

You can also become stockist using the Faire marketplace. More info here

Yes! Pease contact Liz here, using co-branding enquiry as the subject line.