🚛 FREE STANDARD DELIVERY  ON ALL UK ORDERS OVER £40  🚛

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FAQs

Orders, cancellations & delivery

We offer a standard, express and express tracked service in the UK. Standard delivery is free for orders over £40 in the UK. We offer a standard service for some European countries and a standard tracked service to all European countries and the rest of the world. 

Yes. We currently ship to most European countries, North America and many more! If you don't see your country at the checkout just get in touch. We may be able to add your country to our list of destinations. 

Yes. When your order gets sent out to you it's completely plastic free and its the same when the products get sent  to us from our manufacturers. We ensure that our suppliers pack our products in cardboard or paper only, reducing unnecessary plastic waste is very important to us.

You can find out all our shipping rates and estimated delivery times on our shipping page.

Get in touch here. In your email include your order number and the amends/cancellation you want to make, please note, we cannot guarantee you will be able to change it if the order has already been processed.

If you have purchased a tracking service you should have received your tracking number in your shipping update email. If not please get in touch and we’ll be happy to help. Please wait a few hours from your order confirmation for the tracking service to be updated.

Tracking is not available with our standard delivery service.

If your order is taking longer than the standard window given on our shipping page please get in touch with us.

Contact us here with your oder number and details of the problem and we will quickly put things right. 

Returns, exchanges & warranty

We provide a 100 % money back guarantee if you return the product to us within 30 days. Please see returns for more info. We can’t offer exchanges at present, you can simply return the unwanted item and then place an order for the new item. 

Our products are covered by a 15 year warranty. We make products that are built to last and help you reduce the amount of rubbish you create.Please click here for more info. 

Product info

Our water bottles, leakproof lunchbox & round leakproof canister are 100% leakproof.  Our two screw top canisters have a twist closure, but no rubber seal so they are perfect for salads with dressing, or yoghurt & granola on the go. All our other lunchboxes have no plastic or rubber seal so are not leakproof. Keep them upright if you've got something runny in them! 

All of our lunch boxes and snack boxes are made in two family-run factories in India that we have a strong relationship with. We have personally visited the factories and are satisfied that working conditions are fair and ethical.

Our produce bags are made responsibly in India from GOTS certified organic cotton.

Our cups and bottles are produced responsibly and in accordance with European standards in China.

All Elephant Box lunchboxes & water bottles are made from food grade stainless steel, our single wall water bottle sports cap & coffee cap is made from bpa free plastic. Our products are regularly tested by an independent lab to ensure compliance with European standards. 

We get asked this question a lot, and the honest answer is that it depends! If you are purchasing anything with a clip closure your little one might need a little practise to get the hang of it. But in our experience they get there in the end. All our snack containers and screw top canisters will be very easy for them to use. 

Stainless steel is a metal alloy, made up of steel mixed with elements such as chromium, nickel, molybdenum, silicon, aluminium, and carbon. Iron mixed with carbon to produce steel is the main component of stainless steel. Chromium increases the metal's hardness and nickel gives it strength. Together they also make stainless steel highly resistant to stain or rust. The Elephant Box, our cups & water bottles & snack pods are made from grade 304 stainless steel.

The 3 in 1 lunchbox is made up of 204 & 304 grade steel. 

All our other lunch boxes and snack containers  are made from 204 grade steel. 

Our bottles & cups have a brushed steel finish so they don’t show up marks easily, but our lunchboxes & snack boxes have a mirror finish. This means that surface scratches will show up. In fact we want to let you know that sometimes our lunchboxes have minor imperfections already there before you purchase. This isn't a manufacturing defect. Steel is made up of at least 40% recycled material and as our lunchboxes are made in small family-run factory it isn't always possible to buff all the marks out. We want to use our Indian suppliers so we are fine with that. If you don't think you will be, you might be happier with a different product. It is purely a cosmetic thing, and many of our customers say how much they love the shiny finish and how well it cleans up in the dishwasher. With use it will get scratched, dented and lived in. Think of it like lines on your face! We will be bringing in brushed steel lunchboxes next year. 

For keeping your drinks cold we recommend filling your bottle with pre-chilled water from your fridge, or fill it from the tap and top up with ice cubes. Please note, placing the insulated bottle in the fridge or freezer will do nothing to change the temperature of the contents of your bottle due to the double wall vacuum. Please note: Putting the insulated bottle in the freezer will damage it and invalidate any warranty available on the product. 

For keeping your drinks hot, fill your bottle with boiling water first to heat the inside, the fill up with your hot drink.  

Up to 16 hours cold is based on the water being very cold when poured into your bottle. Up to 8 hours hot is based on pre-heating your bottle with boiling hot water. Results will vary based on the temperature of the drink put in the bottle and how many times you open & close it to take a swig.

We get so many questions about this and we haven't done a video yet(!)  so thought we'd let you know here for now!

Two small screw top canisters. One large screw top canister and one small screw top canister. One small screw top canister and one square snack box. The square salad box. 

The small screw top canister nestles nicely inside the large screw top canister when empty.

That's all the combos for now, there will be an amusing and informative video coming soon ….

Use our store locator to find a shop near you that stocks our stuff. 

Sign up to our mailing list below or follow us on instagram and facebook to be kept in the loop! 

Product care & use

All our lunchboxes bottles, cups & silicone seals can go straight in the dishwasher.  The sports cap and coffee cap are dishwasher safe Our stainless steel caps are only suitable for hand washing

For thorough cleaning, you can use warm, soapy water and a soft bristled brush. We also recommend an old-fashioned cleaner: mixing water and bicarbonate of soda or vinegar. If your bottle or cap is retaining flavours or smells soak overnight in diluted vinegar. (Note: the stainless steel cap should not be immersed)

All Elephant Box products are made from 304 or 204 food-grade stainless steel which is safe durable and highly rust resistant. If your item appears to have rusted, it's most likely to be marks left behind from the electropolishing process, which smooths the surface of the metal and makes it shiny. Sometimes electrolytes left on the surface turn a rust colour, but it's harmless. To remove residue, soak your Elephant Box overnight with hot water and baking soda or white vinegar. Follow the soak by scrubbing it with a soft cloth or soft bristled brush. Please give this suggestion a shot, if it doesn’t resolve it please get in touch with us

The cotton produce and tote bags need to be washed on a low temperature cycle to avoid shrinking. We recommend 30 degrees or less. 

No, you can't put any kind of metal in a microwave! Our products are suitable for oven use however, just make sure that if you are using the leakproof lunchbox in the oven you remove the silicone seal.

Our lunchboxes and containers are fine for freezing. Just make sure you leave a gap at the top as liquids expand when frozen. Remember the Elephant Box is not 100% leakproof so be sure to store it upright in the freezer. Use a marker pen to keep track of what’s inside. We don’t recommend freezing our water bottles. To ensure your water is chilled when you take it out use pre chilled water from the fridge or pop a couple of ice cubes in it to keep your drinks cool during the day. 

Please note: Putting the insulated bottle in the freezer will damage it and invalidate any warranty available on the product.

Wholesale / Co- branding

We would be delighted to hear from you. We supply any small independent shops as well as larger outlets. Please contact us here with trade enquiry as your subject line. 

Yes! Pease contact Liz here, using co-branding enquiry as the subject line. 

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