We have compiled a selection of the most commonly asked questions about Elephant Box stainless steel lunchboxes & bottles, such as warranty info, shipping returns, product care, materials and more. In order to avoid delays and speed up your answer, please review the list of questions to see if your question is answered here. If not please get in touch with us by email and we will get back to you within 2 working days.
Orders, cancellations & delivery
Safety for our staff and customers is our number one priority at this time and we are closely following regulations and guidelines. Our team is working from home and we are in daily contact with our warehouse to monitor the situation there. At the moment orders are bing processed as normal although the shipping of overseas orders may be disrupted. If you get in touch with us we can check the status of local carriers. Couriers and delivery drivers may well be adjusting how they leave and hand over goods. Please respect that as it is to keep us all safe.
We will make sure that for as long as possible we will continue to ship your orders as long as its safe. Feel free to email us with any queries. It's good to hear from our customers in this tricky time!
We offer a standard, express and express tracked service in the UK. Standard delivery is free for orders over £50 in the UK. We have temporarily suspended shipping to the EU due to Brexit.We offer a standard tracked service to non-EU countries, if you don't see your currency at checkout get in touch, we may be able to add your country to our list of destinations.
Yes. We currently ship to many non EU countries. North America, Australia and many more! If you don't see your currency at the checkout just get in touch. We may be able to add your country to our list of destinations. We have had to temporarily suspend shipping to EU countries due to Brexit.
Yes. When your order gets sent out to you it's completely plastic free and its the same when the products get sent to us from our manufacturers. We ensure that our suppliers pack our products in cardboard or paper only, reducing unnecessary plastic waste is very important to us.
You can find out all our shipping rates and estimated delivery times on our shipping page.
Get in touch here. In your email include your order number and the amends/cancellation you want to make, please note, we cannot guarantee you will be able to change it if the order has already been processed.
If you have purchased a tracking service you should have received your tracking number in your shipping update email. If not please get in touch and we’ll be happy to help. Please wait a few hours from your order confirmation for the tracking service to be updated.
Tracking is not available with our standard delivery service.
Contact us here with your oder number and details of the problem and we will quickly put things right.
Clearpay is a service that allows you to make purchases now and pay for them over 4 payments every 2 weeks without any interest.
Simply add items to your cart and checkout as you normally would. At checkout choose Clearpay as your payment method. If it’s your first time using Clearpay, you’ll need to register and provide payment details. If you’ve used Clearpay before, just log into your Clearpay account. Then complete your order—it’s that easy!
Customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Clearpay account. You can log in to your Clearpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Items purchased with Clearpay follow our return policy. Elephant Box will notify Clearpay of your return and Clearpay will process the appropriate refunds to you.
Returns, exchanges & warranty
We provide a 100 % money back guarantee if you return the product to us within 30 days. Please see returns for more info. We can’t offer exchanges at present, you can simply return the unwanted item and then place an order for the new item.
Our products are covered by a 15 year warranty. We make products that are built to last and help you reduce the amount of rubbish you create.Please click here for more info.
Our water bottles, leakproof lunchbox & round leakproof canister are 100% leakproof. Our two screw top canisters have a twist closure, but no rubber seal so they are perfect for salads with dressing, or yoghurt & granola on the go. All our other lunchboxes have no plastic or rubber seal so are not leakproof. Keep them upright if you've got something runny in them!
Our classic range of lunchboxes and snack containers are made in two family run factories in India that we have a strong relationship with. We have personally visited the factories and are satisfied that working conditions are fair and ethical.
Our produce bags are made responsibly in India from GOTS certified organic cotton.
The Clip & Seal Lunchboxes are made in South Korea in line with European standards
All our other lunchboxes containers cups and bottles are produced responsibly and in accordance with European standards in China.
The pint cup is made here in the UK from 100% recycled steel.
All Elephant Box lunchboxes & water bottles are made from food grade stainless steel, our single wall water bottle sports cap & coffee cap is made from bpa free plastic. Our products are regularly tested by an independent lab to ensure compliance with European standards.
We get asked this question a lot, and the honest answer is that it depends! If you are purchasing anything with a clip closure your little one might need a little practise to get the hang of it. But in our experience they get there in the end. All our snack containers and screw top canisters will be very easy for them to use.
Stainless steel is a metal alloy, made up of steel mixed with elements such as chromium, nickel, molybdenum, silicon, aluminium, and carbon. Iron mixed with carbon to produce steel is the main component of stainless steel. Chromium increases the metal's hardness and nickel gives it strength. Together they also make stainless steel highly resistant to stain or rust. The Elephant Box, our cups & water bottles & snack pods are made from grade 304 stainless steel.
The 3 in 1 lunchbox is made up of 204 & 304 grade steel.
All our other lunch boxes and snack containers are made from 304 grade steel.
The steel and silicone used for our products is tested in independent accredited labs and adheres to strict European standards.
Our bottles & cups have a brushed steel finish so they don’t show up marks easily, but our lunchboxes & snack boxes have a mirror finish. This means that surface scratches will show up. In fact we want to let you know that sometimes our lunchboxes have minor imperfections already there before you purchase. This isn't a manufacturing defect. Steel is made up of at least 40% recycled material and as our lunchboxes are made in small family-run factory it isn't always possible to buff all the marks out. We want to use our Indian suppliers so we are fine with that. If you don't think you will be, you might be happier with a different product. It is purely a cosmetic thing, and many of our customers say how much they love the shiny finish and how well it cleans up in the dishwasher. With use it will get scratched, dented and lived in. Think of it like lines on your face! We will be bringing in brushed steel lunchboxes next year.
For keeping your drinks cold we recommend filling your bottle with pre-chilled water from your fridge, or fill it from the tap and top up with ice cubes. Please note, placing the insulated bottle in the fridge or freezer will do nothing to change the temperature of the contents of your bottle due to the double wall vacuum. Please note: Putting the insulated bottle in the freezer will damage it and invalidate any warranty available on the product.
For keeping your drinks hot, fill your bottle with boiling water first to heat the inside, the fill up with your hot drink.
Up to 24 hours cold is based on the water being very cold when poured into your bottle. Up to 12 hours hot is based on pre-heating your 500ml/750ml bottle with boiling hot water. Results will vary based on the temperature of the drink put in the bottle and how many times you open & close it to take a swig. The 350ml bottle stays hot for up to 6 hours only as it has a much smaller volume.
We get so many questions about this and we haven't done a video yet(!) so thought we'd let you know here for now!
All of the Seal & Go range will fit inside. Not all at the same time! One or two small screw top canisters. The square salad box. Three mini snack pods.
Use our store locator to find a shop near you that stocks our stuff.
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Product care & use
All our lunchboxes bottles, cups & silicone seals can go straight in the dishwasher. The sports cap and coffee cap are dishwasher safe Our stainless steel caps are only suitable for hand washing
For thorough cleaning, you can use warm, soapy water and a soft bristled brush. We also recommend an old-fashioned cleaner: mixing water and bicarbonate of soda or vinegar. If your bottle or cap is retaining flavours or smells soak overnight in diluted vinegar. (Note: the stainless steel cap should not be immersed) Read more about stainless steel care here
All Elephant Box products are made from 304 or 204 food-grade stainless steel which is safe durable and highly rust resistant. If your item appears to have rusted, it's most likely to be marks left behind from the electropolishing process, which smooths the surface of the metal and makes it shiny. Sometimes electrolytes left on the surface turn a rust colour, but it's harmless. To remove residue, soak your Elephant Box overnight with hot water and baking soda or white vinegar. Follow the soak by scrubbing it with a soft cloth or soft bristled brush. Please give this suggestion a shot, if it doesn’t resolve it please get in touch with us
The cotton produce and tote bags need to be washed on a low temperature cycle to avoid shrinking. We recommend 30 degrees or less.
No, you can't put any kind of metal in a microwave! Our products are suitable for oven use however, just make sure that if you are using the leakproof lunchbox in the oven you remove the silicone seal.
Our lunchboxes and containers are fine for freezing. Just make sure you leave a gap at the top as liquids expand when frozen. Remember the Elephant Box is not 100% leakproof so be sure to store it upright in the freezer. Use a marker pen to keep track of what’s inside. We don’t recommend freezing our water bottles. To ensure your water is chilled when you take it out use pre chilled water from the fridge or pop a couple of ice cubes in it to keep your drinks cool during the day.
Please note: Putting the insulated bottle in the freezer will damage it and invalidate any warranty available on the product.
Wholesale / Co- branding
We would be delighted to hear from you. We supply any small independent shops as well as larger outlets. Please contact us here with trade enquiry as your subject line.
Yes! Pease contact Liz here, using co-branding enquiry as the subject line.