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Shipping

**Covid-19 update: Safety for our staff and customers is our number one priority at this time and we are closely following regulations and guidelines. Our team is working from home and we are in daily contact with our warehouse to monitor the situation there. At the moment orders are being processed as normal although the shipping of overseas orders may be disrupted. If you get in touch with us we can check the status of local carriers. Couriers and delivery drivers may well be adjusting how they leave and hand over goods. Please respect that as it is to keep us all safe. 

We will make sure that for as long as possible we will continue to ship your orders as long as its safe. Feel free to email us with any queries. It's good to hear from our customers in this tricky time! 

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We dispatch Monday to Friday in normal business hours. If you order on a Friday after 1pm it will be dispatched on Monday. 😊

UK

Standard Delivery (Royal Mail 2nd class) 3-5 working days from dispatch confirmation

*Free for orders over £40 

*£2.95 for orders under £40

Express Delivery (Royal Mail 1st class) 1- 2 days from dispatch confirmation - £3.60

Express Tracked Delivery - 1- 2 working days from dispatch confirmation - £4.70

It may take a bit longer to Highlands and Islands.

 

Europe 

Standard Untracked Delivery (Royal Mail) is only available for France, Holland & Germany and RIO

3 -5 days from shipping confirmation - £6.65

A standard tracked service also available for these countries and all other European countries. 3-5 working days from shipping confirmation - Calculated at checkout

 

 Rest of World

 

Standard Tracked Delivery - 5-7 working days from shipping confirmation - Calculated at checkout

 

Switzerland and non EU countries

 

Please note all orders are shipped from the UK and the customer is responsible for paying any relevant duties and import taxes.

 

**If your shipment requires special attention or you really need an item sooner, we are more than happy to try our best to accommodate your special requests. Please complete the special instructions/notes section during checkout or send us an email

**Packaging

Where possible we use recycled / re-used packaging as part of our efforts to reduce the environmental impact of our business. We will not use plastic in our packaging.

We are experimenting with not adding a packing slip with our orders as we are trying where possible to use fewer resources. Your email order notification is your proof of purchase and is all we need to process any returns or warranty requests.

We are very happy to email copies of VAT invoices. Just get in touch. Thanks.